HomeStreet Bank Adds Solutions to Support the Customer Experience as Part of Its Multi-Year Renewal of MSP, Black Knight’s Loan Servicing System

Agreement continues 50-year relationship with Black Knight

  • HomeStreet Bank has signed a five-year renewal for MSP to continue supporting its servicing business
  • The West Coast-based lender and servicer will also use the Black Knight Customer Service and Financial Transaction Administration solutions to further enhance operational efficiencies
  • HomeStreet Bank is one of Black Knight’s longest-standing clients

JACKSONVILLE, Fla. – Sept. 6, 2023 – Today, Black Knight, Inc., now part of Intercontinental Exchange (NYSE:ICE), announced that HomeStreet Bank, the bank subsidiary of HomeStreet, Inc. (Nasdaq:HMST), has signed a multi-year contract extension for the MSP loan servicing system. MSP is Black Knight’s comprehensive, end-to-end loan servicing system that supports all aspects of servicing, from loan boarding to default. The bank will also implement new solutions to help further expand its ability to deliver high-quality customer service and efficiently manage outstanding receivables.

“We’ve trusted our servicing needs to the MSP loan servicing system for 50 years, and we appreciate the fact that Black Knight continually invests in and delivers new solutions that help us better support our customers,” said Marlene Price, Senior Vice President and Director of Single Family and Commercial Loan Operations for HomeStreet Bank. “It’s rare to find an organization that has both a proven reputation and a commitment to continuous innovation. We look forward to further enhancing the experience we deliver to our customers with the addition of these new solutions.”

To support its customer-first mission, HomeStreet Bank will implement the Black Knight Customer Service solution, which gives support representatives access to detailed, holistic and timely information at the point of customer contact. The solution presents loan, home and neighborhood information through an intuitive, easy-to-use graphical interface – helping representatives deliver exemplary service by responding to questions quickly, accurately and efficiently. The bank will also use the new Financial Transaction Administration (FTA) web-based solution that helps servicers accurately and efficiently manage outstanding receivables. Seamlessly integrated with MSP, FTA streamlines the process of tracking down corporate advances at the transactional level, helping to reduce manual tasks across many functions, including corporate accounting, loss mitigation, claims and more.

About Intercontinental Exchange

Intercontinental Exchange, Inc. (NYSE: ICE) is a Fortune 500 company that designs, builds and operates digital networks to connect people to opportunity. We provide financial technology and data services across major asset classes that offer our customers access to mission-critical workflow tools that increase transparency and operational efficiencies. We operate exchanges, including the New York Stock Exchange, and clearing houses that help people invest, raise capital and manage risk across multiple asset classes. Our comprehensive fixed income data services and execution capabilities provide information, analytics and platforms that help our customers capitalize on opportunities and operate more efficiently. At ICE Mortgage Technology, we are transforming and digitizing the U.S. residential mortgage process, from consumer engagement through loan registration. Together, we transform, streamline and automate industries to connect our customers to opportunity.

Trademarks of ICE and/or its affiliates include Intercontinental Exchange, ICE, ICE block design, NYSE and New York Stock Exchange. Information regarding additional trademarks and intellectual property rights of Intercontinental Exchange, Inc. and/or its affiliates is located here. Key Information Documents for certain products covered by the EU Packaged Retail and Insurance-based Investment Products Regulation can be accessed on the relevant exchange website under the heading “Key Information Documents (KIDS).” Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995 — Statements in this press release regarding ICE’s business that are not historical facts are “forward-looking statements” that involve risks and uncertainties. For a discussion of additional risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see ICE’s Securities and Exchange Commission (SEC) filings, including, but not limited to, the risk factors in ICE’s Annual Report on Form 10-K for the year ended December 31, 2022, as filed with the SEC on February 2, 2023.

About HomeStreet, Inc.

HomeStreet, Inc. (Nasdaq: HMST) (the “Company”) is a diversified financial services company headquartered in Seattle, Washington, serving consumers and businesses in the Western United States and Hawaii through its various operating subsidiaries. The Company’s primary business is community banking, including commercial real estate lending, commercial lending, residential construction lending, single family residential lending, retail banking, private banking, and insurance services. Certain information about our business can be found on our bank website, located at and our investor relations web site, located at

Forward-Looking Statements for HomeStreet, Inc.

This press release includes forward-looking statements, as that term is defined for purposes of applicable securities laws, about our industry, customers, business plans and expectations. These statements are, in essence, attempts to anticipate or forecast future events, and thus subject to many risks and uncertainties. These forward-looking statements are based on our management’s current expectations, beliefs, projections, and related to future plans and strategies, anticipated events, outcomes, or trends, as well as a number of assumptions concerning future events, are not historical facts and are identified by words such as “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “may,” “plan,” “potential,” “should,” “will,” “would” and similar expressions. Forward-looking statements in this press release include, among other matters, statements regarding our business plans and strategies and our customers. These statements are subject to risks, uncertainties, assumptions and other important factors set forth in our SEC filings, including but not limited to our Annual Report on Form 10-K for the year ended December 31, 2022, and in our subsequent quarterly reports on Forms 10-Q and Forms 8-K. All forward-looking statements are based on information available to us as of the date hereof, and we do not undertake to update or revise any forward-looking statements for any reason. As used in this presentation, “HMST,” “HomeStreet,” the “Company,” “we,” “us,” “our,” or similar references refer to HomeStreet, Inc., a Washington corporation, and its consolidated subsidiary, HomeStreet Bank (the “Bank”).


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