Boost Customer Retention
Better support your customers with Black Knight’s integrated servicing solutions. Use our digital capabilities to proactively engage with customers to increase satisfaction and drive retention. Leverage our robust analytics and advanced marketing automation solutions to help you deliver customers the right messages at the right time.
Deepen Customer Relationships to Increase Retention
Today’s customers expect top-notch support and access to digital servicing tools. Black Knight can help you keep customers looking to tap into their equity, finance a home or refinance for lower payments. Our mortgage servicing solutions can help you deliver the personalized communication and responsive support to increase customer retention.
- Foster exceptional experiences via innovative digital, customer self-service tools
- Deliver one-call resolutions using our integrated Customer Service℠ platform
- Deepen customer relationships with advanced marketing automation
- Leverage proactive analytics to optimize refinance and home equity opportunities
Solutions to IMPROVE Customer Retention
Black Knight’s industry-leading mortgage servicing solutions deliver integrated digital servicing tools, proactive analytics, customer service solutions and advanced marketing automation to increase customer satisfaction and retention. Communications can be automated with set-it-and-forget-it workflows to save time and keep you connected to your borrowers.
integrated, innovative Products & Services
Servicers of all sizes use Black Knight’s flexible, scalable solutions to efficiently service first mortgages and home equity loans on a single, integrated platform. The following products and services can help you take your mortgage servicing performance to the next level and improve borrower retention.
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Actionable Intelligence Platform℠ (AIP℠) for Servicing
Provides strategic, proactive and actionable analytics to the right people at the right time.
Capture℠
Comprehensive lead analytics platform that helps increase production and recapture business.
Correspondence Pro℠
Centrally manage document data, content and templates for all types of business communications.
Customer Service℠
Helping service agents be informed by providing a holistic view of a borrower’s mortgage on one screen.
Lien Alert℠
Efficient, cost-effective portfolio monitoring solution to receive early notifications of critical property-related events.
Servicing Digital℠
Fast, simple and seamless access to loan and home-related information – anytime, anywhere.
Surefire℠ CRM and Mortgage Marketing Engine
A CRM and Mortgage Marketing Engine that helps mortgage professionals win new business, drive repeat business, and earn the right to referral business.
Lien Alert℠
Efficient, cost-effective portfolio monitoring solution to receive early notifications of critical property-related events.
Actionable Intelligence Platform℠ (AIP℠) for Servicing
Provides strategic, proactive and actionable analytics to the right people at the right time.
Customer Service℠
Helping service agents be informed by providing a holistic view of a borrower’s mortgage on one screen.
Request a Demo
Learn how Black Knight’s industry-leading, integrated mortgage servicing solutions can help you deliver an enjoyable customer experience using communication tools that support customer satisfaction.
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