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Boost Customer Retention

Better support your customers with Black Knight’s integrated servicing solutions. Use our digital capabilities to proactively engage with customers to increase satisfaction and drive retention. Leverage our robust analytics and advanced marketing automation solutions to help you deliver right messages at the right time.

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Deepen Customer Relationships to Increase Retention

Today’s customers expect top-notch support and access to digital servicing tools. Black Knight can help you keep customers looking to tap into their equity, finance a home or refinance for lower payments. Our mortgage servicing solutions can help you deliver the personalized communication and responsive support to increase retention.

  • Foster exceptional experiences via innovative digital, customer self-service tools
  • Deliver one-call resolutions using our integrated Customer Service℠ platform
  • Deepen customer relationships with advanced marketing automation
  • Leverage proactive analytics to optimize refinance and home equity opportunities

Solutions to IMPROVE Customer Retention

Black Knight’s industry-leading mortgage servicing solutions deliver integrated digital servicing tools, proactive analytics, customer service solutions and advanced marketing automation to increase customer satisfaction and retention. Communications can be automated with set-it-and-forget-it workflows to save time and keep you connected to your customers.

integrated, innovative Products & Services

Servicers of all sizes use Black Knight’s flexible, scalable solutions to efficiently service first mortgages and home equity loans on a single, integrated platform. The following products and services can help you take your mortgage servicing performance to the next level and improve customer retention.

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Investor reviewing loan data with pre-configured analytics using a desktop computer in a modern office space.
Actionable Intelligence Platform℠ (AIP℠) for Servicing

Provides strategic, proactive and actionable analytics to the right people at the right time.

Customer Service℠

Helping service agents be informed by providing a holistic view of a borrower’s mortgage on one screen.

Two mortgage brokers wearing sportscoats using iPad to discuss borrowing terms
Lien Alert℠

Efficient, cost-effective portfolio monitoring solution to receive early notifications of critical property-related events.

hands holding a mobile device with servicing digital on the screen
Servicing Digital℠

Fast, simple and seamless access to loan and home-related information – anytime, anywhere.

Surefire℠ CRM and Mortgage Marketing Engine

A CRM and Mortgage Marketing Engine that helps mortgage professionals win new business, drive repeat business, and earn the right to referral business.

Two mortgage brokers wearing sportscoats using iPad to discuss borrowing terms
Lien Alert℠

Efficient, cost-effective portfolio monitoring solution to receive early notifications of critical property-related events.

Property Data

Nationwide coverage of both residential and commercial properties.

Investor reviewing loan data with pre-configured analytics using a desktop computer in a modern office space.
Actionable Intelligence Platform℠ (AIP℠) for Servicing

Provides strategic, proactive and actionable analytics to the right people at the right time.

Customer Service℠

Helping service agents be informed by providing a holistic view of a borrower’s mortgage on one screen.

Let’s get started

Request a Demo

Learn how Black Knight’s industry-leading, integrated mortgage servicing solutions can help you deliver an enjoyable customer experience using communication tools that support customer satisfaction.

Request A Demo