Credit Unions

Mortgage Servicing

Black Knight delivers the high-performing, end-to-end mortgage servicing solutions that credit unions need to service first mortgages and home equity loans on a single system. Our servicing solutions are used by credit unions nationwide to help automate processes from loan boarding to disposition and default, as well as to deliver exceptional member service and increase back-office efficiency.

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Meeting the Mortgage Servicing Goals of Credit Unions

The foundation of Black Knight’s servicing solutions is MSP® – a comprehensive, end-to-end platform that services both first mortgages and home equity loans and lines of credit on a single system. By automating manual processes, MSP can help drive efficiencies, enhance member satisfaction and support stronger portfolio performance. Select your goals below to see how Black Knight’s solutions can help transform your servicing performance.

Select Your Goal
  • Connect and Communicate Better With Homeowners
  • Identify and Mitigate Mortgage Servicing Risks 
  • Increase Servicing Customer Retention
  • Increase Servicing Data Visibility
  • Lower Mortgage Servicing Costs
  • Maximize Servicing Portfolio Performance 
  • Simplify Mortgage Servicing Technology 
  • Streamline Mortgage Servicing Workflow 
Solutions to Meet the Goal You Selected

Transforming Credit Union Mortgage Servicing Performance

The MSP loan servicing system gives you the end-to-end capabilities you need so you can focus more on serving your members and growing your credit union’s membership. Our suite of technology, data and analytics solutions for mortgage loan servicing provides advanced digital access to loan and property information to help keep your members connected and engaged.

  • Free up your staff to deliver superior member service
  • Maximize operational efficiency with time-saving automation
  • Reduce servicing operation costs 
  • Help support compliance and improve risk mitigation

Modern Anytime, Anywhere Digital Access

Servicing Digital℠, Black Knight’s mobile and responsive web solution, integrates seamlessly with MSP and provides your members with anytime, anywhere access to highly personalized home, loan and neighborhood information on the device of their choice.

  • View loan details and previous payment activity
  • Make a payment
  • Review taxes and insurance information
  • Explore “what if” scenarios for repayment or refinancing

related Products & Services

Black Knight’s industry-leading servicing solutions can help credit unions nationwide automate and streamline workflow, lower costs, mitigate risk and build member loyalty with the following products and services:

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MSP® Mortgage Servicing System

Best-in-class loan servicing software enabling servicers of all sizes the ability to tackle today’s most pressing business challenges.

Investor reviewing loan data with pre-configured analytics using a desktop computer in a modern office space.
Actionable Intelligence Platform℠ (AIP℠) for Servicing

Provides strategic, proactive and actionable analytics to the right people at the right time.

Bankruptcy℠

A flexible, scalable solution that assists servicers with managing the bankruptcy process by using workflow and servicer-defined rules to automate bankruptcy-related tasks.

Claims℠

Streamline default-related claims processing by centralizing claims information across payers into a single, user-friendly application.

Collections℠

Streamline the process of collecting delinquent payments.

Customer Service℠

Helping service agents be informed by providing a holistic view of a borrower’s mortgage on one screen.

Foreclosure℠

A streamlined and scalable solution that assists servicers with managing the foreclosure process by using workflow and servicer-defined rules to automate the various foreclosure-related tasks.

Invoicing℠

Web-based default application that helps simplify billing and invoice processes through automation and capturing standardized information to deliver efficiencies across your servicing operations.

InterChange Services

The industry’s largest value-added electronic data interchange (EDI) network dedicated to the exchange of mortgage servicing data.

Loan Boarding℠

Effectively board new and acquired loans onto the MSP loan servicing system with scalability, flexibility and control.

Loss Mitigation℠

Feature-rich, web-based solution supporting industry-standard retention and liquidation workouts.

Rapid Analytics Platform℠ (RAP℠)

Innovative, cloud-based software for users to access diverse data assets and run advanced analytics.

hands holding a mobile device with servicing digital on the screen
Servicing Digital℠

Fast, simple and seamless access to loan and home-related information – anytime, anywhere.

Mortgage Monitor Analytic Library

Receive a deeper view into the market-leading data and analytics that are featured in Black Knight’s pre-eminent monthly Mortgage Monitor report.

Investor reviewing loan data with pre-configured analytics using a desktop computer in a modern office space.
Actionable Intelligence Platform℠ (AIP℠) for Servicing

Provides strategic, proactive and actionable analytics to the right people at the right time.

McDash®

Market-leading repository of servicer-contributed, loan-level data is the deepest and broadest in the industry.

Mortgage Monitor Analytic Library

Receive a deeper view into the market-leading data and analytics that are featured in Black Knight’s pre-eminent monthly Mortgage Monitor report.

Rapid Analytics Platform℠ (RAP℠)

Innovative, cloud-based software for users to access diverse data assets and run advanced analytics.

ValuEdge Cascade℠

Delivers fast, reliable and cost-effective valuations of residential properties using six industry-leading Black Knight AVMs.

Customer Service℠

Helping service agents be informed by providing a holistic view of a borrower’s mortgage on one screen.

InterChange Services

The industry’s largest value-added electronic data interchange (EDI) network dedicated to the exchange of mortgage servicing data.

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Let’s Get Started

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Request a demo today to learn how Black Knight’s mortgage servicing solutions can help you transform your credit union’s operations and achieve your business goals.

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mortgage servicing News & Insights

Modernized Servicer Communication Guidelines Offer Benefits to Mortgage Borrowers and Servicers
Modernized Servicer Communication Guidelines Offer Benefits to Mortgage Borrowers and Servicers

Mission Federal Credit Union Chooses MSP
Mission Federal Credit Union Chooses MSP

Case Study Highlights Servicer Success Connecting With Borrowers Using Self-Service Loss Mitigation Tech
Case Study Highlights Servicer Success Connecting With Borrowers Using Self-Service Loss Mitigation Tech

HomeStreet Bank Adds Solutions to Support the Customer Experience
HomeStreet Bank Adds Solutions to Support the Customer Experience

Nonprofit Fahe Selects MSP, Black Knight’s Loan Servicing System
Nonprofit Fahe Selects MSP, Black Knight’s Loan Servicing System

Sandra Madigan Named a 2023 Woman of Influence by HousingWire
Sandra Madigan Named a 2023 Woman of Influence by HousingWire

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Black Knight Headquarters

601 Riverside Avenue
Jacksonville, FL 32204

Contact

(904) 854-5100

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