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ORIGINATION TECHNOLOGIES SUPPORT

HOURS

Standard hours of operation for application, technical and operational issues are M – F from 8:00 a.m. – 8:00 p.m. ET.

CALL: 888.282.6872

SUPPORT

Empower/LendingSpace
Actionable Intelligence Platform

CALL: 800.411.5541

Closing Insight

CALL: 800.893.3241

Ernst Fee Service

CALL: 877.273.2532

Exchange

EMAIL: support@bkfs.com

CALL: 877.273.2532

LENDER LOGIN: https://lender.realecexchange.com/

PROVIDER LOGIN: https://provider.realecexchange.com/

Expedite

HOURS

Standard hours of operation for technical support are M – F from 8:00 a.m. – 8:00 p.m. ET.

 

CUSTOMER CARE HELP REQUEST: elendingsupport@bkfs.com

CALL: 800.905.0939

LEARNING CENTER: https://www.blackknightinc.com/support/expedite-support/ 

FAQS: https://www.blackknightinc.com/support/expedite-support/ 

SERVICING TECHNOLOGIES SUPPORT

TEAM SUPPORT HOURS

Standard hours of operation for application, technical and operational issues are M – F from 8:00 a.m. – 8:00 p.m. ET.

Support is available 24 hours a day, 7 days a week for production critical severity issues with the exception of Thanksgiving Day and Christmas Day (on these two days, support is available via on-call support).

DATA & ANALYTICS SUPPORT

HOURS

Standard hours of operation for application, technical and operational issues are 8:00 a.m. – 7:00 p.m. CT.

 

EMAIL: DNACustomerCare@bkfs.com

CALL: 877.436.3282, Opt. 1

PRODUCT SUPPORT INFO

Select one of the options below for product support information.

EMAIL: AFTSupport@bkfs.com

CALL: 415.955.8730

EMAIL: McDash_Support@bkfs.com

CALL: 415.394.2800

EMAIL: Paragonsupport@bkfs.com

CALL: 855.457.7734

EMAIL: DNACustomerCare@bkfs.com

CALL: 877.747.2537

ENTERPRISE BUSINESS INTELLIGENCE SOLUTIONS SUPPORT

SUPPORT HOURS

Standard client support* hours are Monday – Friday from 8:00 a.m. – 6:00 p.m. ET.

Extended Support is available 24 hours a day, 7 days a week with the exception of Thanksgiving Day and Christmas Day.

*Subject to contractual obligations

CALL: 800.584.0164

EMAIL: EBI.Support@BKFS.com

INTERCHANGE CLIENT SERVICES SUPPORT