Support and Login
The mission of our award-winning Client Support is to provide the highest level of client service and support, delivered by highly trained industry experts who establish deep and lasting partnerships with clients to understand their needs and explore opportunities to improve our relationship.
ORIGINATION TECHNOLOGIES SUPPORT
HOURS
Standard hours of operation for application, technical and operational issues are
M – F from 8:00 a.m. – 8:00 p.m. ET.
SUPPORT
Empower, Originations Digital, Actionable Intelligence Platform
EMAIL: OTClientSupport@bkfs.com
CALL: 888.282.6872
AIVA, Exchange, Expedite Close, Ernst Fee Service
EMAIL: Support@bkfs.com
CALL: 877.237.2532
DocVerify
EMAIL: Support-dv@bkfs.com OR Support@docverify.com
SUPPORT SITE: https://www.docverify.com/our-company/contact-us
Surefire
EMAIL: help@topofmind.com
SUPPORT SITE: https://surefirehelp.zendesk.com/hc/en-us
SERVICING TECHNOLOGIES SUPPORT
TEAM SUPPORT HOURS
Standard hours of operation for application, technical and operational issues are M – F from 8:00 a.m. – 8:00 p.m. ET.
Support is available 24 hours a day, 7 days a week for production critical severity issues with the exception of Thanksgiving Day and Christmas Day (on these two days, support is available via on-call support).
DATA & ANALYTICS SUPPORT
HOURS
Standard hours of operation for application, technical and operational issues are 9:00 a.m. – 8:00 p.m. ET.
EMAIL: DNACustomerCare@bkfs.com
CALL: 877.436.3282, Opt. 1
SUPPORT
AFT: 415.955.8730
EMAIL: AFTSupport@bkfs.com
McDash: 415.394.2800
EMAIL: McDash_Support@bkfs.com
Title: 877.747.2537
EMAIL: DNACustomerCare@bkfs.com
oPTIMAL bLUE SUPPORT
INTERCHANGE CLIENT SERVICES SUPPORT
HOURS
Standard client support* hours are Monday – Friday from 8:00 a.m. – 5:00 p.m. ET.
