ICE + Black Knight | The Ultimate Connection

Website Migration

Support and Login

The mission of our award-winning Client Support is to provide the highest level of client service and support, delivered by highly trained industry experts who establish deep and lasting partnerships with clients to understand their needs and explore opportunities to improve our relationship.  

customer support

ORIGINATION TECHNOLOGIES SUPPORT

HOURS

Standard hours of operation for application, technical and operational issues are
M – F from 8:00 a.m. – 8:00 p.m. ET.

SUPPORT

Expedite Close, Ernst Fee Service

EMAIL: Servicing.Support@bkfs.com

CALL: 1-800-905-0939

DocVerify

EMAIL: Support-dv@bkfs.com OR Support@docverify.com

SUPPORT SITE: https://www.docverify.com/our-company/contact-us

Surefire

EMAIL: help@topofmind.com

SUPPORT SITE: https://surefirehelp.zendesk.com/hc/en-us

SERVICING TECHNOLOGIES SUPPORT

TEAM SUPPORT HOURS

Standard hours of operation for application, technical and operational issues are M – F from 8:00 a.m. – 8:00 p.m. ET.

Support is available 24 hours a day, 7 days a week for production critical severity issues with the exception of Thanksgiving Day and Christmas Day (on these two days, support is available via on-call support).

SUPPORT

EMAIL: Servicing.Support@bkfs.com
CALL: 904.854.3100

DATA & ANALYTICS SUPPORT

HOURS

Standard hours of operation for application, technical and operational issues are 9:00 a.m. – 8:00 p.m. ET.

EMAIL: DNACustomerCare@bkfs.com
CALL: 877.436.3282, Opt. 1

SUPPORT

AFT: 415.955.8730

EMAIL: AFTSupport@bkfs.com

McDash: 415.394.2800

EMAIL: McDash_Support@bkfs.com

eMBS: 813.971.8982 x1

EMAIL: embs_support@bkfs.com

Title: 877.747.2537

EMAIL: DNACustomerCare@bkfs.com

INTERCHANGE CLIENT SERVICES SUPPORT

HOURS

Standard client support* hours are Monday – Friday from 8:00 a.m. – 5:00 p.m. ET.