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Support

ORIGINATION SOFTWARE AND TECHNOLOGY SUPPORT

HOURS

Standard hours of operation for application, technical and operational issues are M – F from 8:00 a.m. – 8:00 p.m. ET.

CALL: 888.282.6872

SOFTWARE SUPPORT

EMAIL: CISupport@BKFS.com

CALL: 800.​893.3241

HOURS

Standard hours of operation for technical support are M – F from 8:00 a.m. – 8:00 p.m. ET.

 

CUSTOMER CARE HELP REQUEST: http://www.elynx.com/support

CALL: 800.905.0939

LEARNING CENTER: http://www.elynx.com/support/learning_center

FAQS: http://www.elynx.com/support/knowledge_base

EMAIL: support@bkfs.com

CALL: 877.273.2532

LENDER LOGIN: http://lender.realecexchange.com/

PROVIDER LOGIN: https://provider.realecexchange.com/

SERVICING SOFTWARE AND TECHNOLOGY SUPPORT

TEAM SUPPORT HOURS

Standard hours of operation for application, technical and operational issues are M – F from 8:00 a.m. – 8:00 p.m. ET.

Support is available 24 hours a day, 7 days a week for production critical severity issues with the exception of Thanksgiving Day and Christmas Day (on these two days, support is available via on-call support).

EMAIL: Servicing.Support@bkfs.com

CALL: 904.854.3100

DATA & ANALYTICS SUPPORT

HOURS

Standard hours of operation for application, technical and operational issues are 8:00 a.m. – 7:00 p.m. CT.

 

EMAIL: DNACustomerCare@bkfs.com

CALL: 877.436.3282, Opt. 1

EMAIL: AFTSupport@bkfs.com

CALL: 415.955.8370

EMAIL: McDash_Support@bkfs.com

CALL: 415.394.2800

EMAIL: Paragonsupport@bkfs.com

CALL: 855.457.7734

EMAIL: DNACustomerCare@bkfs.com

CALL: 877.747.2537