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Join representatives from Black Knight, a leader in high-performance mortgage technology, data and analytics, to learn how the company is helping credit unions advance their operations with cutting-edge capabilities to identify growth and retention opportunities, increase efficiencies, reduce risk and enhance the member experience.
We will highlight Black Knight’s solutions to support effective loan servicing and talk about some of the innovations we are focused on to deliver greater value to the credit union market.
SVP, Enterprise Sales
EVP, Chief Product and Digital Officer
Digital transformation is happening. Today, members can request a refi, receive approval, close online and make payments, all from a single digital experience. Learn how you can deliver an end-to-end digital experience to vastly improve the member experience – from the initial loan application, approval and closing to making mortgage payments, calculating equity impacts and viewing loan statements on one digital platform.
SVP, Servicing Technologies
SVP, Origination Technologies
Join Black Knight and several of our credit union clients to discuss What Creates a Great Member Experience.
This panel session will discuss what credit unions are doing today to enhance the member experience and the infrastructure needed to support it. Join us for an insightful discussion on how to harness these changes to improve upon today’s member experience and drive future value.
Representatives from several credit unions and Black Knight will discuss the following topics:
What constitutes a good member experience
The technology advancements being used today to create a more fully integrated member experience
Understanding current operational and technological challenges and speed bumps
Considerations for selecting the right technology partner to meet critical long-term business goals
SVP, Mortgage Lending
Lake Michigan Credit Union
VP, Mortgage Servicing Administration
SVP, Mortgage Servicing
PenFed Credit Union
COVID-19 has brought uncertainty to the mortgage industry with many wondering what’s on the horizon. Tracy Ashfield, ACUMA President, will interview George FitzGerald, EVP of Solutions Management for Black Knight’s Servicing Technologies division. George will share what the industry has learned from prior industry events, as well as the operational impacts of COVID-19 related to credit bureau reporting, loss mitigation, default reporting and claims.
EVP, Solutions Management
When one of your members hangs up the phone after speaking with a member service representative, they may think it was a perfectly fine call. But you shouldn’t settle for “perfectly fine,” when you can instead provide an above-and-beyond experience. With Black Knight’s new Customer Service solution, you can have all of the information you need to deliver a great call, resulting in higher member satisfaction.
VP, Customer Service Digital Technology