HomeSupport and LoginExpedite SupportI’ve upgraded my computer to Windows 7 64-Bit system and I’m unable to successfully downloand/print my documents. What can I do to fix this?

I’ve upgraded my computer to Windows 7 64-Bit system and I’m unable to successfully downloand/print my documents. What can I do to fix this?

I’ve upgraded my computer to Windows 7 64-Bit system and I’m unable to successfully downloand/print my documents. What can I do to fix this?

Windows 7 64 – Bit Operating System

To download/print documents successfully on a Windows 7 64-bit machine please do the following:

Click the “Start Menu”

Go to “Programs” or “All Programs”.

There will be two options for Internet Explorer: (Internet Explorer and Internet Explorer 64-Bit).

Select only “Internet Explorer” (IE).  IE will open in a new window.

Minimize IE (by clicking on the minus button in the top right corner).

Return to email notification received.

Copy the link provided in the email:

  1. Highlight the link ( it will be highlighted in blue).  This should be the only line marked.
  2. Right click on highlighted link  and left click on copy or you can use your keyboard by pressing CTRL + C.

* Please Note:  You will not see anything occur until you paste the link.

Click on the IE tab that has been minimized in the earlier instructions to open.

Go to address bar, and delete the current address:

  1. Right click in the address bar and left click on paste or you can use your keyboard by pressing CTRL + V.
  2. You will see the address to the website appear.
  3. Click “enter”.

The login screen will appear and you will proceed as normal.

If documents haven’t loaded, please refer to the section on “Compatibility Mode”.