HomeSupport and LoginExpedite SupportI received an email that my documents have expired. What does this mean?

I received an email that my documents have expired. What does this mean?

I received an email that my documents have expired. What does this mean?

This means that the ability to sign the documents electronically has expired. If you wish to sign the documents electronically, you will need to contact your loan agent or lender and have them re-send the documents to you again.

In other words this means the documents have not been initiated before the allotted time frame. The allotted time frame ranges from 3 days – 30 days according to the client’s instructions. However, there is a chance that the electronic signature process was started but never finished within the allotted time given for downloading.

For Usign customers, if documents were posted multiple times and they were never deleted, before sending a new set, it will stay in the system until it reaches the expiration period. As time nears expiration you will receive an automatic email that documents are approaching expiration or that they have expired.

 
Note:  Expired electronic signing only means the signing functionality online has expired and not the loan itself.