HomeSupport and LoginExpedite SupportI have not received my email notification. Where can it be?

I have not received my email notification. Where can it be?

I have not received my email notification. Where can it be?

If you have not received a notification email that your package is awaiting you, there are several possible reasons:

  1. The email has gone to your junk, spam or bulk folder
  2. If it is in one of these folders, move it back to your inbox to activate the link to your documents.
  3. Add techsupport@elynx.com to your safe sender’s list so the email will be properly delivered to your inbox in the future.
  4. The email address was misspelled. Contact the sender of the package to verify they have the correct spelling (including punctuation) of your email address.
  5. It was blocked either by your email provider or your company’s email server’s spam filter.
  6. If it was blocked by your email provider, you will need to contact them and ask them to allow emails from techsupport@elynx.com to be delivered.
  7. If your company has its own email servers, ask your IT department to add techsupport@elynx.com to their safe senders or white list. This will allow the emails to arrive in your inbox in a timely fashion.

 

If you are receiving documents through Electronic Closing Network (eCN), you have another alternative to retrieve documents without having the email notification.

  1. eCN – enter https://secure.elynx.net/ecn/r  into the address bar of your web browser.  This will take you directly to the eCN logon page.  Enter your email address and password and you will be able to retrieve your documents.