HomeSupport and LoginExpedite SupportI have completed signing my documents and the agent said they have not received them. How can that be true?

I have completed signing my documents and the agent said they have not received them. How can that be true?

I have completed signing my documents and the agent said they have not received them. How can that be true?

There are a few reasons why the agent may not have received your completed signed documents:

1.  In order for documents to be successfully sent back, both borrowers will need to complete the signing process.

2.  Once you have completed signing all your documents, please make sure that all steps are finalized.  To verify that all documents are signed, please refer to “Documents” on the left margin. A green check mark indicates which documents are complete.

Example:

3.  There will be a screen prompt to submit documents and to click “OK”.

Example 1:

Example 2:

The last step can be easily overlooked; if this last step is not performed, documents will not be received by the agent.

Note:  Both parties will need to sign the same set of documents sent on the same day and time.  Accessing opposite email notification sent at different times will not work; therefore, please pay special attention to the timestamp to make sure both parties are signing the same set of documents.