HomeSupport and LoginExpedite SupportI am getting a blank screen after I have accessed the site. What should I do?

I am getting a blank screen after I have accessed the site. What should I do?

I am getting a blank screen after I have accessed the site. What should I do?

This occurs when you click on the URL provided in the email, and you get a blank screen when it opens in a new browser window.  Some operating systems will not open the website unless it’s recognized as a trusted site.  To add the site to your list of trusted sites, you will need to:

 

  1. From the Internet Explorer toolbar, click on ToolsInternet Options, then the Security tab.  Under the SecurityTab, click on the Trusted sites icon, select Sites, click on the Add button, then type in https://secure.elynx.net, click Close, and then click OK.
  2. At this time you may want to clean out your temporary Internet files and cookies by doing the following: From the Internet Explorer toolbar click on ToolsInternet Options, General tab, go to Browser History and click on Delete – you should only have Temporary Internet filesCookies, and Preserve Favorites website data checked, then click Delete, and once finished, click OK.
  3. Close all browser windows, go back to the email and click on the URL link within the email, and you should now be able to load the website.