HomeSupport and LoginExpedite SupportHow do I create a password for eCN?

How do I create a password for eCN?

How do I create a password for eCN?

Password Reset

To support site security, you will be required to change your password every forty-five (45) days, and verify your contact information every ninety (90) days.  Once registered you can change/update the password by doing the following:

1. Select “Account” (top right corner), and click on the drop down list

2. Click “Password”

3.  Enter new password

 

What are the password requirements for the website?

Passwords must be at least eight (8) characters in length and must contain the following: at least one (1) number, at least one (1) upper case, at least one (1) lower case and at least one (1) special character. For example, Sy!Pan82392.

Strict password requirements prevent unauthorized users from easily guessing your password or from using malicious computer systems to force their way into your account.

Does my password expire?

All passwords automatically expire after forty-five (45) days. You will be prompted to change your passwords ten (10) days prior to expiration.

 

What should I do if I’ve lost or forgotten my password?

On the Login page, click the “Forgot your password?” link to display the “Forgotten Password” screen. Type in the email address associated with the recipient account, and click the “Send” button. A message will display stating that an email has been sent to that address. Next, click the “Log In” link in the upper right to return to the “Login” screen. Check your email Inbox for that email address to obtain the password to log in.

 

What should I do if my account automatically logs out?

Your account will automatically time-out if you are idle for fifteen (15) minutes. If this occurs, simply log back into your account.

 

I tried to log in several times with the wrong password and now my account is locked. What should I do?

After five (5) attempts to login with the incorrect password, your account will be locked. Your account will automatically unlock fifteen (15) minutes after your last incorrect attempt. After fifteen (15) minutes, you may try to access your account again.

 

What should I do if I did not receive the email notification for a document or my password?

First, check your spam folder or junk mail folder to see if the message arrived there. If it did, mark the message as “not spam” or “not junk” so future messages arrive in your Inbox. If the message is not in your junk mail folder, contact your email system administrator to investigate why you are not receiving emails from Black Knight.