Delivers the information needed to address customer requests quickly and effectively
The ICE Customer Service℠ solution provides service agents a holistic view of a borrower’s mortgage on one screen, helping them stay informed while delivering a warm customer experience.
GET STARTEDDelivers the information needed for customer service representatives to resolve issues in just one call
Customer Service provides servicers with a cutting-edge solution, unique to the mortgage market, that improves the experience for both the consumer and customer service representatives.
Deliver consistent borrower support
The Customer Service solution seamlessly integrates with our MSP® loan servicing system, giving you tools to readily access borrower and loan information to resolve inquiries in a single call. Using a user-friendly screen, you can view a wide array of information, including: a loan summary, preview 30 and 90 days of loan activity, pending payments, escrow information and waiver eligibility and more.
Customer Service helps you respond to borrower questions quickly, accurately and efficiently. And because you can make changes within both the MSP and Customer Service systems, you can remain focused on delivering a high-quality experience to the borrower.
MSP® loan servicing system
MSP, ICE’s best-in-class loan servicing software, has set the industry standard and is unmatched, due to a strong focus on regulatory compliance and risk, protection of borrower-owned data, decades of proven performance and our commitment to continuous innovation. MSP offers servicers of all sizes the ability to tackle today’s most pressing business challenges.