Customer Service℠
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- Delivers the information needed to effectively address customer requests in a timely manner
- Provides a simplified user experience, helping you to resolve inquiries with a single call
- Enhances both the customer and agent experience
- Displays borrower data, loan information and interactions in a single display
Our Customer Service℠ solution provides a holistic view of a borrower’s mortgage on one screen, helping service agents be informed when delivering a warm customer experience. With an array of unique features and an intuitive user interface, Customer Service can help you facilitate faster and more meaningful/valuable responses to customer inquiries.
- Overview
- Features
About Customer Service
The Customer Service solution seamlessly integrates with our MSP® servicing system, giving you tools to readily access borrower and loan information to resolve inquiries in a single call. Using a user-friendly screen, you can view a wide array of information, including: a loan summary, preview 30 and 90 days of loan activity, pending payments, escrow information and waiver eligibility, and more.
Customer Service helps you respond to borrower questions quickly, accurately and efficiently. And because you can make changes within both the MSP and Customer Service systems, you can remain focused on delivering a high-quality experience to the borrower.
User-Friendly Interface
Displays borrower data and interactions on a single, simplified user interface – helping the service agent navigate the system quickly and easily to better respond to the borrower.
Automate the Borrower Verification Process
Integrates with interactive voice response systems to pass verification data already collected in the solution.
Seamless Integration to MSP
Data is automatically synced between MSP and Customer Service.
Service History and Data Retention
Notations help representatives gauge customer sentiment to improve follow-up activity.
Learn a Single System
Reduce the dependency on multiple systems to respond to borrower interactions; also decreases amount of training time with use of automated processes.
More Productive Interactions
Integration with the Servicing Digital℠ solution helps representatives see exactly what customers see.
Guide the Customer Conversation
Configure “Call Talk Off Scripts” to detail how and what service agents should recite to the borrower to help assist in compliance with rules and regulations, or explain details on loan activities.
Request a Demo
Request a demo today to see how Black Knight’s innovative digital solutions can help you transform the customer experience and elevate your performance.
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Solutions Related to Customer Service
Black Knight’s integrated servicing solutions make it easy to engage customers across the mortgage life cycle. Explore other ways to enhance the customer experience so you can increase retention and grow your portfolio.
Goals Related to Customer Service
Whether you’re looking to retain more customers, enhance the customer experience or something else – Black Knight can help.
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