HomePress RoomThought Leadership ArticlesMortgage Servicers Deploy Digital Technology, Data and Analytics to Transform Customer Experience

Mortgage Servicers Deploy Digital Technology, Data and Analytics to Transform Customer Experience

Mortgage Servicers Deploy Digital Technology, Data and Analytics to Transform Customer Experience

Customer service performance across mortgage lending and servicing operations has long been an area of intense focus for financial institutions–not only because of concerns that were initially raised by the Consumer Financial Protection Bureau during the mortgage crisis years–but also because consumer expectations continue to rapidly evolve as new technology transforms their daily lives…

 

 

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