Servicing Digital
Transform Your Customers’ Experience With Black Knight Servicing Digital
Servicing Digital℠ is Black Knight’s innovative digital solution designed to help servicers improve retention and more easily establish continuous customer engagement. Integrated with the MSP® servicing system, the solution provides borrowers with fast, simple, and seamless access to their loan and home-related information – anytime, anywhere.
Deliver the Information Your Customers Want – in One Digital Source
Offered as a native app or responsive web design, the Black Knight Servicing Digital solution is a white-labeled application that can be configured to support your brand. Consumers can use the solution to make loan payments, explore “what if” scenarios around payment and refinance options and receive notifications about their loans. The application is easy to use, and delivers the insight they need about their loan when they need it the most.
Black Knight continues to add new and enhanced functionality to Servicing Digital for servicers to support customers through various hardships. Notably, borrowers can request a forbearance or forbearance extensions to their existing plans directly within the solution, which reads parameters set by servicers so that the borrower can get a real-time decision that is automatically set up in MSP.
Key Features:
Enables borrowers to easily view loan information and make payments
Delivers data that helps borrowers understand their home’s equity and how to grow it
Provides intuitive and interactive dashboards for easy access to information
Enables servicers to white-label the solution with their brand
Provides servicers with the option for a native app or responsive web design
Leverages Black Knight’s public records data and AVMs to provide customers with information about their home and neighborhood
Improve Borrower Retention
By giving your customers ongoing, detailed information about their loans and homes, and the tools to manage housing wealth, Servicing Digital can help you stay connected to them – increasing growth and retention opportunities.
Black Knight Servicing Digital helps:
- Enhance the customer experience
- Foster communication between servicers and their customers
- Strengthen customer relationships
Additionally, when servicers pair Servicing Digital with Black Knight’s Borrower Digital℠ and Loss Mitigation℠ solutions, they can offer their borrowers a complete digital loan experience.