Today’s servicers face ever-changing regulatory requirements, and the MSP system helps minimize risk through continual product enhancements. Black Knight works closely with clients, government officials and the Government-Sponsored Enterprises (GSEs) to understand servicing needs and how technology can help. MSP provides the flexibility and scalability servicers need to quickly adapt to changing federal and investor requirements.
The comprehensive, unique servicing functionality within the MSP system supports both mortgage and home equity loan products on a single system. Users have the advantage of maintaining just one system, which helps address compliance requirements, reduce operating costs and enhance the customer experience.
MSP delivers innovative features and customer-centric integrations to help servicers provide top-tier customer experiences and improve retention. The customer-facing Servicing Digital℠ web and mobile solution encourages customer engagement by providing timely, relevant information about a customer’s home, mortgage and neighborhood, while the Customer Service℠ solution enables agents to easily provide faster, more accurate service during customer interactions.
As the industry’s gold standard for servicing systems, MSP offers unsurpassed cash controls and balancing functionality, as well as comprehensive investor and corporate reporting, customer service, escrow and default functionalities.