System Capabilities
MSP® SERVICING SYSTEM CAPABILITIES
Comprehensive Capabilities Focused on Deeper Engagement, Efficiency and Regulatory Compliance
The MSP system offers feature-rich, end-to-end functionality centered on robust automation and digital enablement. Black Knight continuously invests in MSP, so users are equipped to manage changing regulatory requirements and evolving customer preferences.
One Servicing System, End-to-End Capabilities
MAnage Regulatory Changes in the Mortgage Industry
Today’s servicers face ever-changing regulatory requirements, and the MSP system helps minimize risk through continual product enhancements. Black Knight works closely with clients, government officials and the Government-Sponsored Enterprises (GSEs) to understand servicing needs and how technology can help. MSP provides the flexibility and scalability servicers need to quickly adapt to changing federal and investor requirements.
Leverage One System, Gain Many Efficiencies
The comprehensive, unique servicing functionality within the MSP system supports both mortgage and home equity loan products on a single system. Users have the advantage of maintaining just one system, which helps address compliance requirements, reduce operating costs and enhance the customer experience.
Enhance the Customer Experience
MSP delivers innovative features and customer-centric integrations to help servicers provide top-tier customer experiences and improve retention. The customer-facing Servicing Digital℠ web and mobile solution encourages customer engagement by providing timely, relevant information about a customer’s home, mortgage and neighborhood, while the Customer Service℠ solution enables agents to easily provide faster, more accurate service during customer interactions.
Simplify Default
Managing the default process is complex, and MSP helps cut through the clutter with a suite of best-in-class default solutions to streamline processes for bankruptcy, foreclosure, loss mitigation, claims and invoicing – all powered by rules-driven workflows and advanced automation.
Functional Areas for Your Servicing Needs
As the industry’s gold standard for servicing systems, MSP offers unsurpassed cash controls and balancing functionality, as well as comprehensive investor and corporate reporting, customer service, escrow and default functionalities.
- Easy Navigation – Custom views in a graphical user interface
- Task Tracking – Establish procedures for multistep tasks and track loan-level procedures
- Correspondence – Produce letters tied to tasks or send letters on-demand individually or in bulk
- Reporting – Generate standard reports and ad hoc extracts and inquiries
- Loan Alerts – Define notifications for staff related to specific loan conditions
API Marketplace
The API Gateway℠ enables MSP servicing system users to leverage expansive data sets and easily connect applications across their organization with web-based technology. These API-powered connections help servicers access the data, products and services needed to support digital customer experiences.
Third-Party Service Providers
Within MSP, servicers have direct access a large network of pre-integrated third-party service providers – relieving servicers of the risk and burden of managing various network integrations associated with servicing operations.