MSP – Support and Training
Industry-Leading Expertise Meets Best-in-Class Support
Servicers that use the Black Knight MSP® servicing platform and other servicing and default solutions benefit from more than just technology. Black Knight clients receive top-tier, around-the-clock support from a complete team of experts invested in their success.
Implementation, Client Support and Professional Services
Successful Implementation
Made up of consultants, trainers, analysts and programmers, our team works diligently to create a smooth and successful implementation experience with minimal disruptions for you and your customers. After implementation is successfully completed, the team remains closely involved to help you achieve full optimalization of the MSP system.
Technical Support
Black Knight also understands that your servicing operations can’t halt when you have technical questions. That’s why our Client Support team of highly trained experts stands ready 24/7 to assist. Our team works with clients to understand their requests and remains involved until the question is resolved. Plus, centralized support eliminates the need to contact multiple departments.
24/7, Centralized Client Support
Knowledgeable Industry and Technical Experts
Implementation and Acquisition Support
Comprehensive Client Training Programs
Client Engagement via Functional Forums
Professional Services
The Black Knight Professional Services team understands the unique challenges servicers face – from keeping up with regulatory changes to optimizing operational efficiencies and reducing costs. Our team of consultants possesses vast domain, product and industry knowledge to help servicers maximize processes, mitigate risk and improve the customer experience.
Organizational Design and Talent Management
Workflow Optimization
Application Integration
Portfolio Acquisition, Securitization and Divestiture
Regulatory Readiness
Data Services