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MSP – Support and Training

MSP – Support and Training

Industry-Leading Expertise Meets Best-in-Class Support

Servicers that use the Black Knight MSP® servicing platform and other servicing and default solutions benefit from more than just technology. Black Knight clients receive top-tier, around-the-clock support from a complete team of experts invested in their success.

Implementation, Client Support and Professional Services 

Successful Implementation

Made up of consultants, trainers, analysts and programmers, our team works diligently to create a smooth and successful implementation experience with minimal disruptions for you and your customers. After implementation is successfully completed, the team remains closely involved to help you achieve full optimalization of the MSP system.

Technical Support

Black Knight also understands that your servicing operations can’t halt when you have technical questions. That’s why our Client Support team of highly trained experts stands ready 24/7 to assist. Our team works with clients to understand their requests and remains involved until the question is resolved. Plus, centralized support eliminates the need to contact multiple departments.

24/7, Centralized Client Support

Knowledgeable Industry and Technical Experts

Implementation and Acquisition Support

Comprehensive Client Training Programs

Client Engagement via Functional Forums

Professional Services

The Black Knight Professional Services team understands the unique challenges servicers face – from keeping up with regulatory changes to optimizing operational efficiencies and reducing costs. Our team of consultants possesses vast domain, product and industry knowledge to help servicers maximize processes, mitigate risk and improve the customer experience.

Organizational Design and Talent Management

Workflow Optimization

Application Integration

Portfolio Acquisition, Securitization and Divestiture

Regulatory Readiness

Data Services