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HomeMarkets We ServeMortgageServicingDigital Innovations That Enhance Customer Interactions and Experiences

Digital Innovations That Enhance Customer Interactions and Experiences

Digital Innovations That Enhance Customer Interactions and Experiences

Digital Innovations That Enhance Customer  Experiences

Innovation is core to the MSP® system, giving servicers end-to-end, digital capabilities that span the mortgage life cycle. Data-driven functionality enhances the customer experience and supports retention by enabling servicers to interact with their customers directly.

Servicing Digital

The Future of Customer

The digital age of mortgage servicing is here, and customers expect anywhere, anytime access to their loan information, as well as personalized refinance and home equity offers.

Give them that and more with Servicing Digital, Black Knight’s white-labeled responsive web and native app solution fully integrated to the MSP system. Customers can conveniently make a payment, view previous loan activity, review tax and insurance information, perform “what if” scenarios, and much more – all while reducing the workload on your servicing operations.

Servicers can take this customer-facing functionality a step further by serving personalized refinance and home equity offers to customers directly within Servicing Digital. Customers can then accept these offers within Servicing Digital, and their information is pushed from the MSP servicing system to the Black Knight point of sale application, Borrower Digital for origination.

Customer Service

Improve Customer Interactions

Customer Service enhances the experience of both customers and customer service representatives by summarizing key loan information on a single, intuitive screen. Seamlessly integrated with the MSP system, Customer Service enables representatives to respond to customer questions more quickly, accurately and efficiently. In one, easy-to-use graphical interface, representatives can view loan overviews, snapshots of recent and upcoming activities, pending payments, escrow information and waiver eligibility.

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