Black Knight’s MSP® loan servicing system delivers one central, comprehensive platform for mortgage and home equity loans. MSP automates all areas of loan servicing – from loan boarding to disposition. Its scalability easily supports portfolios of all sizes.
Today’s consumers expect a higher level of support, more transparency and faster resolutions when calling their mortgage servicer with an issue or question. Customer Service℠ delivers a holistic view of the consumer, enabling representatives to efficiently address customer questions.
Seamlessly integrated with Black Knight’s MSP® loan servicing system, Customer Service gives customer service representatives the relevant information they need in a single location so they can resolve many issues in just one call. The result – an enhanced, streamlined consumer experience to help you significantly improve customer satisfaction.
Using a single, easy-to-use screen, representatives can view a wide array of information: a loan overview, a snapshot of the last 30 days and the next 90 days of key activities on the loan, pending payments, escrow information and waiver eligibility, and more.
Servicing DigitalSM is a powerful, cutting-edge mobile solution for servicers to provide to their customers. Built and tested with consumers in mind, this interactive, customer-centric solution delivers detailed, timely and highly personalized information about the value of a consumer’s home and how much wealth can be built from their real estate asset.
Offered as both a responsive web design and native mobile app, the white-labeled solution delivers fast, simple and seamless access to the loan- and home-related information and services consumers want in one accessible location to:
Automates all areas of loan servicing — including default functionalities — on one, comprehensive system. Backed by a team of experienced consultants, trainers and 24/7 client support. Learn more about MSP loan servicing software.
Uses rules-driven workflow management to help you quickly and easily implement regulatory changes and new loan workout programs. Helps decrease costs, increase process efficiencies and mitigate risk. To support compliance, distressed loan activities can be tracked, time-stamped and recorded.
Replaces the time-consuming, labor-intensive loan bankruptcy process with robust automation via workflow and configurable, rules-based technology. Can help you minimize errors, reduce risk, increase processing volumes and manage court notices.
Deploys automated workflow management technology and a configurable business rules engine to facilitate foreclosure process productivity. Processes are configurable to existing business practices and will conform to investor guidelines.
Streamlines default-related claims processing for all types of claims and loss analysis functions. Includes complete, automated capabilities that create, track, submit and reconcile each claim type, before storing the claim package online with all related documentation.
Helps you save time, eliminate errors, reduce processing expenses and prevent default-related losses by automating the billing and invoice process – from invoice setup to post-payment activities.
Customer retention is one of the most pressing challenges servicers face. To retain and recapture business, it’s critical to engage the right customers at the right time with automated, intelligent lead selection from your servicing portfolio.
With CaptureSM, Black Knight’s lead analytics platform, servicers can automatically and continually identify loans that could benefit from refinancing based on current home equity and/or current first-lien rates, as well as those that may be eligible for home equity offers based on up-to-date home price data. The solution helps you keep your company’s brand in front of your customers, which is critical in today’s highly competitive industry.
If you’re ready to take control of retention with the Capture lead analytics platform, email us at AskBlackKnight@BKFS.com
Our enterprise business intelligence (EBI) platform helps make your servicing data easier to access, understand and act upon. Our solutions enable you to get the right information to the right people at the right time – and in the right way – so you become more efficient, productive and compliant across your entire organization.
The Actionable Intelligence PlatformSM (AIPSM) is a unified framework for delivering actionable intelligence across the loan life cycle – giving every level of an organization the information and tools needed to help drive stronger performance. Lenders and servicers can use the AIP to grow their businesses and reduce processing time, costs and risks.
A cloud-hosted analytics platform that allows users to import their proprietary data and link it back to Black Knight’s McDash loan-level, public Records and government data. Used for measuring and determining mark-to-market analyses, retention data, estimated losses, run-off/loan-loss analyses and for creating data cohorts.
Gain access to the industry’s leading loan-level database of mortgage assets for high-quality benchmarking and analysis. This powerful database spans the entire credit spectrum of agency, non-agency and portfolio products.
Evaluates multiple risk factors and forecasts expected mortgage outcomes for all product types and mortgage features in any economic scenario.
Black Knight’s Data Science links data and advanced machine-learning techniques by using algorithms to automatically uncover hidden insights, revealing endless possibilities to help your business.
Black Knight’s Index Suite is composed of industry-leading property and mortgage datasets, and uses modeling and analytics techniques that have been perfected over the past 20 years.
Tracks changes in portfolio-risk profiles via Mortgage Origination and Mortgage Performance Indices, each consisting of monthly time series measuring market and mortgage performance over the life cycle of a group of loans.
Provides easier matching with Credit Risk Transfer data and GSE single-family mortgage performance data. It also provides Home Price Index (HPI) forecast scenarios, in addition to the comprehensive views of historical monthly home price movements, and time coverage extending back to 1975.
The Home Listing Index provides previously unavailable insights into the supply side of the housing market. It measures housing market liquidity, active listing inventory, and active listing price trends – all by geography and over time.
Get access to the nation’s leading data repository, with records on 99.9% of the U.S. population and households in 3,100 counties across the U.S.
Receive instant, automated alerts about liens against the properties in your portfolio. Alerts are provided for new mortgages recorded; foreclosure/default status; tax delinquency; bankruptcy; payment shock due to ARM resets; lien status change; value changes; ownership and occupancy changes; and MLS listings.
Identifies HOA liens and/or delinquency information that may present risk to a portfolio, such as HOA super liens that take precedence over a first mortgage in super-lien states. Can provide HOA lien copies, payoffs, ledgers and estoppel letters to provide servicers with a better understanding of the HOA lien status.
Black Knight Property Tax quickly identifies properties with delinquent taxes, even if a third party purchased the obligation. The solution uncovers all tax agencies and bills to help servicers reduce risk, and decrease the cost of procuring tax data.